FAQs

What does Marluvo Pet Store sell?

Marluvo Pet Store offers a selection of pet products and everyday essentials designed to support the comfort, care, and needs of pets.

How do I place an order?

Simply browse our products, select the item you want, add it to your cart, and complete the checkout process.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment is confirmed.

How long does delivery take?

Standard delivery generally takes 7–15 business days after processing. Some destinations may take up to 20 business days.

Will I receive tracking information?

Yes. When tracking is available, tracking details will be sent to the email address provided at checkout.

Please note that tracking information may take a few days to become active after shipment.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided the order has not already been processed or shipped.

Can I return my order?

Eligible products can generally be returned within 30 days of delivery, subject to our Refund & Return Policy.

What if my product arrives damaged?

Contact us as soon as possible with your order number and clear photos or videos of the damaged product and packaging. We will review the issue and advise you on the next steps.

What if I receive the wrong product?

Please contact us with your order number and photos of the product you received. We will review the issue and provide further instructions.

Who pays for return shipping?

For returns caused by a change of mind or another reason not caused by an error on our part, the customer may be responsible for return shipping.

If the product is defective, damaged, or incorrect, we will review the situation and provide appropriate instructions.

How long do refunds take?

Once a return has been approved and processed, refunds are normally issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time.

Will my products arrive in one package?

Not necessarily. Because some products are fulfilled by third-party suppliers, products from the same order may arrive in separate packages.

Do I have to pay customs or import charges?

Depending on your delivery location, customs duties, import taxes, or other charges may apply. Where applicable, these charges may be the customer's responsibility.

Is Marluvo Pet Store open every day?

Yes. Our online store is available 24 hours a day, 7 days a week.

Customer support inquiries are reviewed daily, and we aim to respond within 1–2 business days.

How can I contact Marluvo Pet Store?

You can contact us through the contact information provided on our website. We are happy to assist with questions about products, orders, shipping, returns, or refunds.