Shipping Policy

Last updated: September 25, 2026

At Marluvo Pet Store, we work with third-party fulfillment and shipping partners to deliver orders to our customers.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Time

After processing, standard delivery generally takes approximately 7–15 business days.

For some destinations, delivery may take up to 20 business days depending on the shipping location, carrier, customs processing, and other circumstances.

Delivery times are estimates and are not guaranteed.

Shipping Delays

Delivery may occasionally take longer because of:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Circumstances outside our reasonable control

If there is a significant delay affecting your order, we will provide available updates where possible.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take a few days to become active after an order has been shipped.

Dropshipping & Third-Party Fulfillment

Some products sold by Marluvo Pet Store are fulfilled and shipped directly by third-party suppliers or fulfillment partners. As a result, your order may be shipped from a location different from the location of Marluvo Pet Store.

Orders containing multiple products may arrive in separate packages.

Customs, Duties, and Taxes

Depending on the destination, international orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us with your order number so we can review the shipment and provide available assistance.

Online Store & Customer Support

Marluvo Pet Store is an online store and is available 24 hours a day, 7 days a week.

Customer inquiries are reviewed daily, and we aim to respond within 1–2 business days.

Contact Us

For shipping questions or order assistance, please contact Marluvo Pet Store through the contact information provided on our website.