Refund & Return Policy

Last updated: September 25, 2026

At Marluvo Pet Store, we want you to be happy with your purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be returned with its original packaging where applicable
  • Not have been damaged through misuse, improper handling, or normal wear
  • Include proof of purchase or your order number

For health, hygiene, and safety reasons, certain pet products may not be eligible for return once opened or used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide your order number and clear photos or videos showing the issue and the packaging. We will review the request and provide instructions for the next steps.

Items That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used or damaged by the customer
  • Products that cannot be resold for health, hygiene, or safety reasons
  • Items marked as final sale
  • Products returned without prior approval

Return Shipping

For a return due to a change of mind or other reason not caused by an error on our part, the customer may be responsible for the return shipping cost.

If the product is defective, damaged during delivery, or the wrong item was sent, we will review the issue and provide appropriate return instructions.

Do not send a product back without contacting us first.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the refund appears in your account.

Order Cancellations

Cancellation requests must be made within 24 hours of placing an order and before the order has been processed or shipped.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it.

Late or Missing Refunds

If you have not received an approved refund after the expected processing period, please contact us through the contact information provided on our website with your order number.

Important

Some locations may provide consumers with additional rights that cannot legally be excluded by this policy. Where applicable, those rights will continue to apply.

Contact Us

For return or refund questions, please contact Marluvo Pet Store through the contact information provided on our website.